WARRANTY
Lifetime Warranty
Coverage for TENS/EMS Devices only
Covers the battery, channel ports, buttons, and device integrity under normal use.
Does not cover accidental damage, such as screen damage, charging port damage, water damage, loss, etc.
Warranty Exclusions
Parts of consumable nature, such as pads, wires, and cables, are not covered under any warranty.
Other Important Terms
We will replace your device with the same model you originally purchased or an equivalent. A nominal processing fee may apply to any warranty claim. The only way to ensure that you are buying a genuine Pro-Tech Massagers unit is by purchasing from an authorized Pro-Tech Massagers retailer.
Many counterfeit dealers attempt to sell poor-quality fakes posing as genuine Pro-Tech Massagers TENS/EMS stimulator devices.
Unauthorized dealers have been known to use the Pro-Tech Massagers logo and product photography without our consent, making it difficult to distinguish an authentic product from a fake.These counterfeit products are not approved by the FDA and may present a consumer health and safety risk.
Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.
Unauthorized Marketplaces & Counterfeit Products
Sales from Amazon, eBay, or any third-party site are not authorized.
I found a website that sells Pro-Tech Massagers products.
How do I know if it’s legitimate?
If you are reading this, the website is probably not legitimate. An increasing number of websites copy our site and its images to set up a page that mimics the look and feel of our official website. These sites are most likely run by unauthorized sellers or scammers who may charge your credit card and then either send you nothing or an unwarranted, possibly tampered-with, product.
How to verify a website selling Pro-Tech Massagers products:
Is the URL suspect? Only websites officially affiliated with Pro-Tech Massagers are legitimate. Any other URL is fake.
When in doubt, we can help! Please email us at support@protechusa.net to confirm the authenticity of the product you are considering purchasing.
Fraudulent Ads on Amazon, eBay, Facebook, and Instagram
There are fraudulent ads and listings on eBay, Facebook, and Instagram offering counterfeit or unauthorized Pro-Tech Massagers products. These might be a credit card scam or unauthorized products not covered under our standard 2-year or lifetime manufacturer warranty (VIP card). Do not buy from these sources. We are actively working to shut them down.
Please send us a screenshot and, if possible, the counterfeit domain. We need to report this information to Facebook/Instagram to have the scam ads removed. Please email this information to support@protechusa.net.
To ensure your purchase is legitimate, visit our official website or email us to find an Authorized Retailer in your area.
I found a Pro-Tech Massagers product on an auction site, flash sale site, or in a brick-and-mortar discount retailer. Is it authentic?
Pro-Tech Massagers prohibits its authorized dealers from selling on online marketplaces like eBay, Overstock, and Walmart, as well as in discount retailers like Costco and Sam's Club. We cannot assure that products purchased from these platforms or stores are authentic.
Online marketplaces and auction sites often do not guarantee the authenticity of the products they sell. We regularly find counterfeit Pro-Tech Massagers products on these marketplaces—even listings that use our images and product descriptions and appear legitimate.
The best way to get authentic Pro-Tech Massagers products is to buy from our official website or from one of our authorized wholesale dealers, which you can verify by emailing us at support@protechusa.net.